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EXPLORE OUR FLOWER STUDIO FAQ

Find answers to your most pressing questions about our exquisite floral arrangements and services. If you need further assistance, our dedicated team is here to help with personalized support.

What’s your cancellation & refund policy?

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We understand that plans can change. Orders cancelled after confirmation are eligible for a 75% refund.

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Orders cancelled within 48 hours of the scheduled delivery date are not eligible for a refund.

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Orders scheduled for delivery within 24 hours are final and cannot be cancelled, refunded, or rescheduled under any circumstances.

Delivery Options

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We offer Local Delivery, delivery fee varies by location. Pickup is also available. For more information, please contact us

Bouquet Price

Email us your floral budget and inspiration photos

How do we keep the flowers when we receive it?

 

๐ŸŒธ Wrapped Bouquet

 

To preserve the bouquet's original presentation, keep the wrapping intact. Slowly pour a cup of clean water into the center of the bouquet. The hidden water reservoir at the base will absorb and retain the water, keeping your flowers hydrated while maintaining their beautiful arrangement.

 

๐Ÿ’ For Long-Stem Bouquets (Remove the Wrapping)

 

Remove the bouquet from its wrapping. Trim approximately 2 cm (¾ inch) from the bottom of each stem at a 45° angle, then place the stems in a clean vase filled one-third full with fresh water. Replace the water daily and retrim the stems every few days for maximum freshness.

 

๐Ÿงบ Flower Buckets / Flower Baskets / Flower Boxes / Arrangements

 

The floral foam at the base provides water to the flowers. Every 1–2 days, slowly pour a small amount of clean water directly onto the foam to keep it evenly moist. For short-stem arrangements, please keep the original wrapping intact.

 

It is normal for a few petals or leaves to show minor signs of wear after transportation. Simply remove any damaged petals or foliage to keep your arrangement looking its best.

 

โš ๏ธ Important

  • Do not spray water directly onto the flower heads.

  • Keep flowers away from air conditioner vents and direct sunlight.

  • Place the arrangement in a cool, shaded location to maximize freshness.

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